Students will learn concepts, strategies, and models to help improve communication skills. This course encompasses topics such as cultural diversity, critical thinking, ethical communication, listening skills, communicating in managerial and leadership roles, managing conflicts, communicating in teams and groups, technology in communication, and public presentations. Students will understand the importance of effective communication in the workplace.
This course focuses on human resources management principles and techniques, including recruiting, job performance, employee development, career management, discipline, labor relations, and employment law; also sexual harassment, health issues in the workplace, discrimination, Americans with Disabilities Act, downsizing, managing a diverse workforce, and governmental regulations.
Concepts and principles of human relations in organizations, including application of motivational theory, group dynamics, managing change, leadership styles, training, and organizational development.
Concepts of supervision and management including planning, organizing, recruiting, training, decision-making, communication, employee relations, motivation, discipline, rewards/incentives, and grievances.
An advanced medical billing course in which students will manage and edit patient billing records, analyze financial activities, examine insurance company policies and patient benefits, and compare and contrast the various medical billing credentials.
An advanced insurance billing course that concentrates on commercial, Medicare, and Medicaid insurance claims. The course focuses on specialty billing to include internal medicine, cardiology, general surgery, dermatology, neurology, OB/GYN, and orthopedics. Learn to complete primary and secondary insurance billing and appeal denied claims.
An introduction to medical office financial applications. Practice with management software to create new accounts, post charges, payments, and adjustments to accounts, create patient statements and insurance claim forms, and print financial activity reports. Learn banking, collection, and accounts payable procedures, chart abstraction, and physician queries.
A comprehensive and intensive study of the financial activities of medical insurance billing. The course reviews medical terminology as it relates to insurance claims, utilizes procedure and diagnostic coding, and provides practice in completing various insurance claim forms to include commercial, Medicare, Medicaid, worker's compensation, and disability insurance, and managed care claims.
Communication and professionalism play an increasingly important role in the success of health care professionals today. Effective communication will be explored from both personal and professional points of view. Critical thinking skills and case studies will be emphasized. This course will also explore the roles of health care professionals as the patient coaches and advocates of today.
Instruction in the U.S. health care environment; medicolegal and ethical responsibilities; the art of communication; telephone, reception, appointment scheduling, medical record management techniques; written correspondence; processing mail and telecommunications; office managerial responsibilities, seeking employment, and future health care trends.